FAQ

Any individual 18 years of age and legally allowed to shop in GCC can shop at liliblanc.com. They need to possess a valid credit/debit card (VISA / MASTER CARD) issued by an authorized bank.

You can write to us at wecare@liliblanc.com for any queries you have about liliblanc.com, your order or returns. You can also give the feedback on our website regarding our services. You can email us for the following:

• Password related queries;
• Login related queries;
• My account / profile change queries;
• Payment related queries;
• Merchandise / product related queries;
• Website navigation related queries;
• Pricing, promotion, discount related queries;
• Delivery related queries; or
• Anything that the customer may wish to clarify about liliblanc.com

We take care to not spam our valuable customer’s mail boxes. However, sometimes our emails may land in your spam / junk mail folder. You will need to add liliblanc.com, mail ids into your trusted sender list.

 (wecare@liliblanc.com)

You have made during various online / offline interactions with us, we would communicate with you periodically for event-based communications such as order information, renewal notices, invites, reminders, special offers etc. If you are not interested to receive any emails from us, you can select your preferences online in “My Account” section. However, you would continue to receive transaction-based e-mails such as order confirmation mail etc.

Payment can be made through all Credit Cards and Debit Cards (if your bank has enabled them for online transaction), Online payment through bank transfer and Cash on Delivery

No, presently we are not accepting payment through Cheque /Demand Draft.

No, you cannot redeem physical (paper) gift vouchers online.

You may report the incident to your card issuing bank.

Please refer our privacy policy, which mentions that we do not collect or receive your credit card information, and your money is collected directly on the Bank payment gateway. If you think that your credit card has been compromised, then immediately report the same to your card issuing bank.

No, we currently do not support this facility.

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs).
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
• To process transactions.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

To send periodic emails, the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Yes, we have standard sizes and size charts on our website.

• If the merchandise is out of stock when you are adding it to your shopping bag, you will be informed immediately, and the merchandise won’t get added to the shopping bag.
• If the merchandise is out of stock after it has been added to your shopping bag but before checkout is completed, you will be informed at the time of check out. Automatically it shall be removed from your cart.
• If merchandise goes out of stock after you placed the order and received an order-confirmation, then we will put our best to fulfill the order by sourcing the selected merchandise.
• In circumstances that we are not able to source it for you, or if it is take longer than 7 days to ship, we will update you abou